Department for Science, Innovation and Technology (DSIT): Public Attitudes to Connected Places Technologies

A connected place uses technologies such as a system of sensors, networks and applications to collect data to improve its operation. These technologies also help to develop public spaces by allowing managers of connected places to understand and evaluate changing demands and needs in infrastructure.

In 2023, DSIT commissioned us to explore and understand public knowledge, attitudes and confidence levels relating to connected places technologies. Our work involved exploring public sentiment to these technologies, along with any concerns relating to such matters as data privacy, cyber security and local management of technologies.

Research involved over 30 members of the public spanning a broad cross-section of demographics and pre-determined technology awareness levels. Each participant took part in one of four exploratory focus groups, followed by a second focus group to test and seek feedback on our draft infographic and video explainers on connected places technologies. Additionally, we conducted 1:1 interviews with individuals who might not have been able to take part in an online focus group.

The infographic and video explainers set out the features and benefits of connected places technologies, as well as messaging to address concerns raised in the public engagement process. We also developed a communications and consultation guide to help local authority managers of connected places technologies better engage with their communities. All outputs from this research have been published, and the work is informing the government’s policy on strengthening cyber security in connected places, improving the UK’s cyber defences, and protecting and growing our digital economy.