Water companies in England and Wales are expanding the rollout of smart water meters, with plans to have them installed in around half of all homes by 2030 to reduce demand on water resources and improve long-term water resilience in the face of climate pressures. The Consumer Council for Water (CCW) commissioned Navigator Insight’s legacy agency, Blue Marble Research, to examine how water companies can better support customers in England and Wales with their understanding

As economic inactivity increases in the UK, the Government set out a policy framework to support people into employment and training in its ‘Get Britain Working’ White Paper, which provided funding for eight place-based Economic Inactivity Trailblazers, for which York and North Yorkshire Combined Authority (YNYCA) was selected. The Trailblazer programme aims to address the barriers for people not able to get work such as age, low skills, or long-term unemployment, with a part

Commissioned by the Scottish Government, Navigator Insight’s latest published research (delivered through our legacy agency Pye Tait Consulting) provides the first full evaluation of the flagship Fair Work First policy. In doing so, it assessed the policy’s impact on driving high‑quality fair work, and strengthening workforce diversity across Scotland’s labour market. Led by Senior Research Director, Adrian Smith, the research followed a theory-based approach in line with H

Navigator Insight’s latest research commissioned by the Department for Business and Trade (DBT) examines how UK businesses can use digital tools and practices to assist international trade, explores how they reach decisions on which options to adopt, and investigates the factors that could be limiting wider adoption. Our research also explores how different types of trade agreements can influence behavioural drivers such as businesses that already use digital tools and practi

We’re inviting you to join us for our first Compass Briefing! From 12.00 -12.45 on 14th July, we'll be sharing our recent research to understand the role of nostalgia and optimism bias in shaping declining trust in our institutions. Our speakers Tom Clarkson and Georgina Campbell invite you to join them as they explore: The macro-trends shaping recent political upheaval in the UK – which have led us to the brink of a fifth Prime Minister in the last four years The rise of

The newly formed Navigator team recently met in the historic surroundings of York’s Guildhall. This was the first time the Navigators had met in person following the merger of Navigator’s component parts – Blue Marble Research, Pye Tait Consulting and Qa Research, so much to talk about and share! Now a team of 50, Navigator delivers major research and evaluation programmes right across public and private sectors with particular strengths in utilities, business & skills, educa

In May 2024, the Competition and Markets Authority (CMA) launched a market investigation into veterinary services for household pets, in response to growing concerns around pricing and transparency in the sector. As part of its evidence base, the CMA conducted a large-scale Vet Users Survey with pet owners in late 2024. These insights informed a series of working papers, including the Remedies Working Paper, which outlined potential consumer-facing remedies. To support furthe

To aid development of a ‘Water Strategy’ (seeking to deliver a sustainable and resilient water environment for the future) the Environment Agency (EA) commissioned research to inform this work. The study aimed to understand how the public interacts with the water environment and to gather views, opinions, preferences and current concerns relating to all things water related (including flooding). The research utilised a range of data collection methods, with an online access

For almost 30 years tranquillity has been recognised as a significant asset of our landscape, now embedded in the National Planning Policy Framework and used in planning decisions. However, in the 20 years since CPRE and Natural England reviewed this map, much has changed: the digital revolution; greater environmental awareness, economic squeeze, COVID, working from home, and so on. So, do we value tranquillity differently today? We relished the challenge, designing an innova

The Environment Agency (EA) aims to build a nation of people who understand their risk to flooding and coastal change, know their responsibilities and how to take action. The annual Public Flood Survey (carried out by us in 202/21, 2021/22 and 2024) seeks to track key measures related to flood awareness, and a key objective of the latest survey in 2024 was to provide insight to help drive usage of digital services. Prior to 2024 surveying was primarily undertaken over the t

The Danish Job Rotation (JR) model centres on temporarily removing from the workplace and providing training for low skilled workers, whilst simultaneously providing in-work experience and vocational training for unemployed people who act as de facto substitutes. In September 2024, WMCA commissioned us to conduct an independent process and impact evaluation of the Job Rotation Pilot in the Coventry area, up to its conclusion at the end of March 2025. The evaluation sought to

In 2019 the Agriculture and Horticulture Development Board (AHDB) commissioned us to undertake their Levy Payer Satisfaction Survey (LPSS), which we have done annually ever since, and as AHDB’s single supplier for levy payer satisfaction surveys of levy payers and stakeholders, this will continue through the next strategy period up to 2030. Now branded the Customer Insight Measure (CIM), the aim is to gather data on the service provided by AHDB and to understand the importanc