Billy Fraser

Billy has management experience in both the retail and hospitality sectors, with a strong background in managing large teams to reach targeted KPIs and meet critical deadlines in various, fast paced working environments. Billy supports the Contact Centre manager in the day-to-day management, training, and supervision of our team of interviewers. He is responsible for monitoring telephone survey quality within the Contact Centre to ensure that all our interviewers adhere to rigorous standards and that the team complete work in accordance with the MRS Code of Conduct.

Billy also provides feedback and support to the team for each project, as well as making sure the team are briefed in full for any new projects that the Contact Centre undertakes.