Patrick Gower

Patrick joined the team as an interviewer in 2008, becoming Contact Centre Supervisor in 2012 and Contact Centre Manager in April 2020. He is responsible for recruiting, training and managing our team of interviewers with the support of Billy Fraser, our Assistant Contact Centre Manager. Patrick is an experienced interviewer in his own right and has considerable knowledge and understanding of the importance of good survey design. He manages verbatim coding, provides invaluable consultancy to many of our clients who ask him to proof surveys and provide feedback on routing, wording and survey flow to ensure survey responses are maximised and good quality information is collected. He ensures all our interviewers work in accordance with the MRS Code of Conduct and adhere to rigorous quality standards.