Ofwat and CCW commissioned us to conduct research with household customers to understand the impact of water and wastewater service disruptions on people and households. This was a call-off contract, activated when an incident occurred somewhere in England or Wales – requiring rapid response to launch each new project. The projects focused on incidents affecting customers in their homes, gardens, or daily routines. Five relevant incidents from different water companies we

Approximately 4 million tampons and pads are flushed down toilets in the UK every day, causing significant problems and costs for water companies. To investigate the issue and tackle it at its source, Yorkshire Water commissioned us to carry out a mixed methods approach to understand flushing and disposal behaviours, and to determine how to speak to this audience in a way that encourages uptake of reusable period products. The research had a qualitative and quantitative p

Summary: In 2016, the UK Civil Aviation Authority moved to outcome-based regulation for Heathrow, meaning its consumer outcomes must be clearly grounded in evidence of passenger needs. To support this shift, Heathrow commissioned Blue Marble to develop a transparent evidence synthesis of passenger needs. Since 2018, we have delivered five cycles of analysis and are currently undertaking the sixth, reviewing over 500 sources to date. Our work ensures Heathrow’s outcomes frame

In 2023, TNLCF launched a new strategy, ‘It Starts with Community’, that will guide their grant making until at least 2030. Central to this is the Impact Strategy - a key element of the implementation of the Fund’s organisational strategy. This will support the Fund to fulfil their commitment to be impact-focused and make a bigger difference for communities. We were commissioned to carry out qualitative research among grant holders on the draft Impact Strategy, with three aim

We were jointly commissioned by two research councils, MRC and BBSRC (part of the UK Research & Innovation family) to identify skills gaps in UK life sciences to understand the future landscape for the sector. The skills priority review focused on five ‘skills gaps clusters’ including digital skills, data science skills, interdisciplinarity, knowledge exchange and business and compliance skills, and soft skills. The research examined current UK skills gaps across these skills

Since 2012, we have delivered numerous commissions for the Building Standards Division of the Scottish Government, which is responsible for protecting the public interest by overseeing the delivery of safe and compliant buildings in Scotland. Our early research focused on developing and reviewing Key Performance Outcomes used by local authority building standards verifiers, evaluating verifiers’ performance, designing, running and reporting on eight waves of annual customer s